Brasfield & Gorrie Receives Industry Award for Client Satisfaction
December 8, 2014
PSMJ recognizes company for providing exemplary service to clients
Dec. 8, 2014 (Birmingham, Ala.)—PSMJ Resources, Inc. (PSMJ), the premier management consulting firm for the architecture/engineering/construction (A/E/C) industry, recently honored Brasfield & Gorrie among the winners of the 5th Annual Premier Award for Client Satisfaction.
Brasfield & Gorrie was the only general contractor to receive this recognition, which was presented on Dec. 4, 2014, during the PSMJ Resources 2014 A/E/C Industry Summit in Orlando, Florida.
The Premier Award, presented in partnership with Client Feedback Tool, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost effective solutions.
“Client satisfaction is—and should always be—every A/E/C firm’s primary aim,” said Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “These winning firms demonstrate how keen attention to customers’ needs results in happier clients. Their passion for client care and commitment to excellent service delivery differentiates them among their peers. These winners serve as examples of the best firms in the industry—with the best practices—and I applaud them for their commitment to understanding the importance of client satisfaction.”
In its 5th year, the Premier Award participants included firms from the United States and Canada, many with international offices, making this a truly global competition. The firms included architects, engineers, geo-scientists, environmental consultants, and others—creating a diverse cross-section of professional services.
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award-winning firms as a group centered in the range of “Exceeded Expectations,” thus making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below “Acceptable.”
About Brasfield & Gorrie
Celebrating 50 years in business, Brasfield & Gorrie is one of the nation’s largest privately held construction firms, providing general contracting, design-build, and construction management services for a wide variety of markets, including healthcare, commercial, institutional, federal, municipal, industrial, infrastructure, and water/wastewater treatment. We serve clients from offices in Atlanta and Columbus, Georgia; Birmingham, Alabama; Dallas, Texas; Jacksonville and Orlando, Florida; Nashville, Tennessee; and Raleigh, North Carolina. Brasfield & Gorrie has approximately 2,600 employees, and its 2013 revenues were $2.3 billion. Engineering News-Record ranks Brasfield & Gorrie 22nd among the nation’s “Top 400 Contractors” for 2014.
For 40 years, PSMJ Resources, Inc. has been recognized as the world’s leading authority, publisher, and consultant on the effective management of architecture, engineering, and construction firms. With offices in the United States as well as the United Kingdom and Australia, PSMJ offers over 150 titles in book, audio, and video format. In addition, the company publishes several monthly periodicals and delivers dozens of seminars, roundtables, conferences, webinars, and in-house training sessions every year for A/E professionals around the world. PSMJ’s sought-after consulting expertise covers a range of critical business areas such as strategic planning, project management, valuation, succession planning, and mergers & acquisitions.